We are seeking a Full Time IT Technician (1st Line) to join our team in Limassol.
About the Role
This position is both dynamic and challenging, requiring broad knowledge across various ICT domains. As a member of the Customer Service Team, you will be responsible for receiving and addressing technical support requests from customers via phone, email, or our ticketing system. You will resolve issues independently or collaborate with specialised teams within Chrisons when escalation is needed to ensure timely resolutions.
Beyond support, the Customer Service Team is also responsible for delivering small-scale Microsoft 365 projects, with future plans to oversee all Microsoft 365 projects (excluding security and compliance).
This is an exciting opportunity to work in a fast-paced environment, contribute to high-impact technical solutions, and be part of an award-winning team at the forefront of ICT innovation.
- Key Responsibilities within the Customer Service Team:
- Customer Support Management: Receive and process customer support requests via the ticketing system, email, or phone.
- Issue Resolution: Troubleshoot and resolve customer issues remotely or on-site, collaborating with the rest of the technical team when necessary.
- Escalation Management: Escalate unresolved issues in accordance with service level agreements.
- Hardware Deployment: Handle the collection, delivery, installation, setup, and configuration of computers, printers, phones, and other hardware including cabling where necessary.
- Software Management: Install, set up, and configure software solutions based on business requirements.
- Technical Documentation: Create and maintain accurate technical documentation to support ongoing operations.
- Ticketing System Management: Ensure timely updates to tickets, tracking progress and closing cases upon resolution.
- Customer Satisfaction: Provide prompt and informative responses to customers, ensuring high levels of satisfaction with solutions and service.
- Project Completion: Execute assigned Microsoft 365 projects within service level agreements, meeting required standards.
- Additional Responsibilities: Perform miscellaneous ad-hoc tasks within your field of expertise
Knowledge and Skills
ESSENTIAL SKILLS
- Operating Systems: Strong proficiency in Microsoft Windows OS, MAC OS, IOS, Android
- Productivity Software: In-depth knowledge of Microsoft Office Suite.
- Hardware Expertise: Solid understanding of computer hardware components and functionality.
- Server & Directory Services: Basic knowledge of Windows Server and Active Directory Domain Controller.
- Networking Essentials: Basic understanding of network configurations and protocols.
- Azure Fundamentals: General awareness of Microsoft Azure and its services.
- Language Skills: Fluency in Greek and English (speaking, reading, and writing).
DESIRABLE SKILLS
- Linux Fundamentals: Familiarity with Linux operating systems.
- Identity & Access Management: Working knowledge of Microsoft Entra ID (Azure Active Directory) and Microsoft Entra Connect (Azure AD Connect), AADDS, AD
- Cloud & Collaboration Tools: Basic experience with Microsoft 365 applications, including Exchange Online, SharePoint Online, and Teams.
Ideal Candidate Attributes
- Professional & Polite – Maintains a respectful and courteous manner in all interactions.
- Diligent & Responsible – Takes ownership of tasks, including ticket management, and ensures high-quality outcomes.
- Energetic & Efficient – Works quickly and effectively, managing workloads with enthusiasm and precision.
- Customer-Focused – Prioritises customer satisfaction and delivers excellent service.
- Effective Communicator – Demonstrates strong communication skills for collaborating with colleagues and engaging with clients.
- Team Player – Works well with others to foster a positive and productive team environment.
- Pride in Work – Approaches tasks with dedication and a commitment to excellence.
- Continuous Learner – Willing to learn new skills and complete Microsoft training courses to enhance professional growth.
Renumeration and Benefits
- Salary based on knowledge and experience
- Annual bonus based on company and individual performance
- Provident Fund and/or Medical Insurance
- Working Hours: 08:30 – 13:00 and 14:00 to 17:30.
- Public Holidays: Official Cyprus Public Holidays.
- Annual Leave: 21 days.
- Personalised learning and certification plan with cash bonus for every certificate attained.
- Probation Period: 6 Months
To apply, send your CV and a cover letter to [email protected]
